1 reviews | Active since Feb 2022
Do not trust Mondo, they committed ***** with me.
This company *****ed me, please never never trust or use them. The salesman phoned to sell me an internet package. I have 100mb fiber at the moment and he told be he could give me faster for less money. He sold me a satellite internet 300mb download and 50mb upload. He confirmed many times that it was not tower based but satellite and those were the speeds, unthrottled and uncapped. Two days later I received an LTE router with a sim card, I queried it and I was on a 10mb MTN LTE contract. I cancelled it within the 10 days cool off period but since then I have spent my money on many calls to cancel what was not actually cancelled when I asked. They also took an activation fee off my account, A month and a half later I have now had R900 taken off my bank account. They say they will refund (lets see) that but not the activation fee. So now I have to pay that and time and money spent following up for something I did not even want. Managers don't phone when asked to speak to one. Please, anyone reading this, do not trust them or support this *****.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO216318
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO216318
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR # ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR # ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
