DO NOT TAKE OUT CONTRACTS WITH MONDO THEY PROVIDE FALSE INFORMATION

Hello peter should really consider a no star rating. DO NOT I REPEAT DO NOT TAKE OUT A CONTRACT WITH THIS COMPANY, YOU WILL REGRET IT AND IT WILL BE A NIGHTMARE TRYING TO GET OUT OF IT, I AM TRYING. almost everything that was explained to me by the salesperson was false. i was sold an LTE router that was supposed to be able to work for approximately 5 hours when there is not power, and would be portable with high speeds. i was supposed to be able to trial it for 10 days and then return obligation free. the first deduction was only supposed to be on the 1st of march of R499 which was the same as my current fibre provider, whom they tried to discredit, lucky i had my reservations and did not cancel with them, but now i get debited R756.55 on the 1st of feb. the device cannot work unplugged there is no backup battery, so it was a load of misleading, i was never able to activate the service and use the internet. i was provided with numbers for support told that they were toll free and they were not. i communicated all this via email and expressed my dissatisfaction and asked them to come and fetch the device before the 10 days were up. then it became my problem to return it and it had to be returned to an mtn direct store which was not available where i live, this frustrated me even more. i am tired of their lies and them lagging with the process. i have made it very clear that the contract needs to be cancelled. their practises are ********* and the last straw is them taking money from me.. they need to be held accountable. i was also charged a R65 fee. THEY MAKE EVERYTHING OUT TO BE LIKE YOU GETTING AN UNBELIEVABLE DEAL. NOW I AM WASTING MUCH OF MY TIME ON HAVING TO SORT THIS OUT AND I AM DEEPLY FRUSTRATED