DO NOT TAKE ANY CONTRACT WITH MONDO
Please do not take a contact with Mondo. I have canceled my contract within 5 days after receiving the wrong and defective device. They even sent me a confirmation that my contact is canceled. It's been 2 months and they still are taking the money out of my debit orders. They do not pick up their phones nor do they reply to emails. I have to pay for reversing their charges every month. I REPEAT, DO NOT TAKE A CONTACT WITH MONDO!!!!!!
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Replies (4)
Mondo's replyOfficial
05 Sept 2021, 09:48 Hi Prianka,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134712 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134712 .
Regards,
The Mondo Team
Mondo's reply05 Sept 2021, 09:48
Official
Hi Prianka,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134712 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134712 .
Regards,
The Mondo Team
's updateReviewer Update
07 Sept 2021, 07:44No one hs contacted me and you guys still don't answer your phones. So how the hell am I supposed to get any answers as to why my contract isn't canceled????
's update07 Sept 2021, 07:44
Reviewer Update
No one hs contacted me and you guys still don't answer your phones. So how the hell am I supposed to get any answers as to why my contract isn't canceled????
Mondo's replyOfficial
07 Sept 2021, 08:45Good day,
Please note that we are currently looking into your query.
Regards,
The Mondo Team
Please note that we are currently looking into your query.
Regards,
The Mondo Team
Mondo's reply07 Sept 2021, 08:45
Official
Good day,
Please note that we are currently looking into your query.
Regards,
The Mondo Team
Please note that we are currently looking into your query.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Oct 2021, 15:55Hi Prianka,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply26 Oct 2021, 15:55
Official
Hi Prianka,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team