1 reviews | Active since Sept 2021
DO NOT ORDER FROM MONDO/TELKOM (BELOW POOR SERVICE DELIVERY TO CLIENTS)
DO NOT ORDER ANY DEVICE through this company, I'm not one to write ugly reviews about a company as id rather speak to the company 1st but I have ordered on the 19th of August and I am still waiting for the devise, you will wait to speak to their consultant their online query system is USLESS, speaking to the consultants doesn't get you anywhere they will tell you what's scripted and help you no further. i regret ordering my Telkom Wi-Fi through them (if the was a backlog they should have said so but nothing ,no communication) I was actually told that they waiting for my area to have at least 8 orders so that they can deliver,so if my area doesnt get to 8 how long am i going to wait? and the consultant also told me if i want an express delivery i must pay for it so i opt for that then she turns around and say TELKOM DOES NOT ALLOW THAT FOR THEIR CLIENTS. so now I'm still waiting with no clear answer or knowledge if il ever get my devise (they doing this because they know should you cancel your contract it will affect your credit score) SO THIS IS JUST A GAIN ON THEM AND A LOSE AS ME AS CLIENT
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135727
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135727
Regards,
The Mondo Team
Trust you are well.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
