PM
Portia M

1 reviews | Active since Nov 2019

08 Mar 2022, 11:25

Do not even think about taking contract with them.

I took out a black friday contract MTN data sim card of R199 in November, I was told that if I cancel within 10 days of receipt then I won't be charged any usage fees or cancelation fees, I received sim in December, I was not able to use data as my devices were not supported, I then contacted MTN and Mondo in order for them to cancel my contract, the cancelation went through in December, I was then charged R301.70 for December for what I don't know, January my account was debited again R1062.74 for cancelation which I was told that I don't have to pay as the contract was canceled within 10 days. I have been requesting for a refund and making contacts with Mondo and MTN both giving me different stories, Mondo today said I will not get a refund as I did use the data, MTN can't see any usage on their side as they confirmed that Mondo has to pass credit from their side.

0
Replies (4)
Mondo
Mondo's reply08 Mar 2022, 11:47
Official
 Hi Portia, 
Trust you are well. 
Thank you for taking the time to write to us about MTN cancellation enquiry. Please note that a request has been sent to the relevant department for urgent assistance. Once we receive feedback, we will advise you accordingly. We do apologize for the level of service which you have received thus far. Case No: RCO195130 Regards, The Mondo Team
 
Mondo
Mondo's reply16 Mar 2022, 15:50
Official
Hi Portia,

Trust you are well.

Please note that your MTN cancellation has been done and a credit was processed.

Your query will now be closed.

We do apologize for the delay.

Should you require further assistance, please contact our Customer Service team. 

Regards,

The Mondo Team
PM
Portia M's update28 Apr 2022, 20:02
Reviewer Update
As per your previous response a credit was processed but I haven't received my refund from MTN, I have made calls to Mondo but I am not receiving any feedback or clarity of when will I receive the refund. Please assist
Mondo
Mondo's reply27 May 2022, 11:46
Official
Hi Portia,

Please note that your account was credited.

Kindly contact MTN Billing for further assistance.

Credit SR # ***

Regards,

The Mondo Team