SR
Sigmund R

1 reviews | Active since Aug 2014

03 Oct 2020, 12:46

Do not buy from Momdo

I get a cold call from this lot. They tell me about a great deal over the phone which is cheaper than what I have. So I sign up. It turns out to be more expensive as they **** about what I currently pay. Been trying for a month now to cancel this. In addition, they load some or other insurance contract and deleted my itemised billing. All without my consent.

0
Replies (9)
Mondo
Mondo's reply03 Oct 2020, 12:49
Official
Hi Sigmund

Thank you for writing to us.
One of our dedicated consultants will be in touch with you to resolve.

Regards,
The Mondo Team

Best regards,

Mondo
Mondo's reply05 Oct 2020, 09:04
Official
Hi Sigmund

Please note that our team has attempted contacting you with no success.

Kindly advise what is the best possible time to contact you.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply05 Oct 2020, 09:18
Official
Hi Sigmund
Please note that our team has logged an investigation for the dispute/complaint raised.

Our team will keep you updated on the progress of this.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply07 Oct 2020, 16:16
Official
Hi Sigmund
As discussed with Kimona, please note that the upgrade reversal has been submitted.

We will keep you updated on the progress of this.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply09 Oct 2020, 15:38
Official
Hi Sigmund
As discussed with Kimona, your upgrades have been reversed and the changes will take effect as of the 1st November 2020.

Your query is now resolved.

Should you have any further queries please feel to call our team on ***.

Regards,

The Mondo Team

Best regards,

SR
Sigmund R's update11 Oct 2020, 08:07
Reviewer Update
I have been contacted and promised that these matters have been resolved. I will confirm when I get my next Vodacom statement.
Mondo
Mondo's reply11 Oct 2020, 08:57
Official
Hi, 

We have received your query.

Kindly note you have reached us outside of our operating hours.

One of our dedicated consultants will be in contact with you.

Regards 
The Mondo Team

Best regards,

SR
Sigmund R's update31 Dec 2020, 06:40
Reviewer Update
This matter has been resolved.
Mondo
Mondo's reply11 Jan 2023, 14:28
Official


Best regards,