lM
lorraine M
1 reviews | Active since Jan 2020
07 Mar 2023, 13:36
DO NOT BELEIVE A WORD MONDO AND ITS AGENTS SAY!
THE AGENT **** TO ME AND SAID SHE WAS CALLING DIRECTLY FROM MTN. I MADE A POINT OF GETTING CLARITY ABOUT THIS AS I KNOW WHAT THESE THIRD PARTY SERVICE PROVIDERS ARE ABOUT, ( THEY ARE ********* AND YOU NEVER GET WHAT THEY SAY YOU ARE GETTING! SHE **** ABOUT THE BENEFITS AND THE PACKAGE ON OFFER. I ASKED EXTENSIVE QUESTIONS ABOUT THE OFFER AND LANDED UP WITH WHAT CAN ONLY BE CONSIDERED A LOAD OF *******. I ONLY FOUND OUT THAT IT WAS IN FACT MONDO AND NOT MTN WHEN I CALLED MTN TO COMPLAIN. I HAVE LODGED A DISPUTE BUT IN THE INTERIM I HAVE NO AIRTIME AND CAN NOT CONDUCT MY BUSINESS, MTN SHOULD BE ASHAMED OF BEING ASSOCIATED WITH THIS BUNCH OF SHYSTERS. DO NOT GO NEAR THEM.
Helpful (0)
Replies (3)0
Replies (3)Mondo's replyOfficial
07 Mar 2023, 13:56Good day Lorraine,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO359722
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO359722
Regards,
The Mondo Team
Mondo's reply07 Mar 2023, 13:56
Official
Good day Lorraine,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO359722
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO359722
Regards,
The Mondo Team
Mondo's replyOfficial
22 Mar 2023, 10:36Hi Lorraine,
Trust you are well.
Please note that your MTN upgrade reversal is currently in progress.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade reversal is currently in progress.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 10:36
Official
Hi Lorraine,
Trust you are well.
Please note that your MTN upgrade reversal is currently in progress.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade reversal is currently in progress.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Mar 2023, 09:59Hi Lorraine,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 09:59
Official
Hi Lorraine,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
