Distressed Vodacom client, soon to be ex-client.

Dishonest and unprofessional service from Vodacom Consultants Hi, I'm distressed and disappointed at the service I'm receiving from Vodacom. They gave me a wrong upgrade package and when I call to cancel they send me from pillar to post. The upgrade was done on 7 /11/2023. The contract came to effect on 1/12/2023 that is when I realised it's not what was sold to me. I was offered unlimited data package for R299 and only received 200GB.I called cancellation department they said they logged a call with RAM to collect the router which never happened. I called again on the 7/12/2023 was sent back and forth until I spoke to Simon(call center agent) he said he will escalate the matter to the manager and I will receive a call within 24hrs to reverse the contract...I'm still waiting. Mind you I can't receive or make calls, sms, use apps nothing and it's my primary number. This is so unprofessional and frustrating.

The above is a review that I published last month (December). To this day I still cannot make nor receive calls on my number, as a preferred outcome agreed between me and Mondo/ Vodacom consultant/s. Everytime I need to make follow-up phone calls, and I get told to wait for 48 hrs, I don't know what to do anymore. I just want Vodacom to resolve this mess they have created, I have been missing important calls for the 2nd month now. They sent a courier to pick-up the device all they must do now is to change my number to prepaid and enable it to make and receive calls, please.