Dissatisfied Huawei rooter customer

I am so tired of how Mondo is not assisting me with my lost device. I did call their call centre regarding my lost telkom device. They advised that they have cancelled it as I requested. The said a consultant will contact me so we can have arrangements on how I must pay for the rooter. They haven't called even today and its been 2 weeks now. I tried to call them for a follow up but they are taking me to one pillar to another. I am so tired.