Hellopeter
Share Your Experience
RM
Riswikevho M

1 reviews | Active since Sept 2021

04 Nov 2021, 10:18

Dissatisfied either service

I app**** for a contract with MTN,cancelled it within the cooling off period because they delivered the incorrect package. I was told I will not be liable for any fees, only to find out that month end they deducted R350. I called again and was told I would receive my money back and nothing happened. Second month R1138 was deducted again . For what I don't know because I cancelled the contract.

0
Replies (5)
Mondo
Mondo's reply04 Nov 2021, 10:23
Official
Hi Riswikevho,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO139268
 
Regards,
 
The Mondo Team

Best regards,

RM
Riswikevho M's update04 Nov 2021, 10:29
Reviewer Update
I have been going from pillar to post with this issue for the past 2 to 3 months with no assistance.
Mondo
Mondo's reply04 Nov 2021, 16:31
Official
Hi Riswikevho,

Trust you are well.

We do apologize for the inconvenience caused.

Kindly note that MTN has confirmed that cancellation has been done and a refund request has been sent to MTN.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team

Best regards,

RM
Riswikevho M's update16 Nov 2021, 08:11
Reviewer Update
Good Day. Even until today I am still getting emails from mtn about the money I owe them. How do I owe them and which money do I owe them as I cancelled the contract within the cooling off period. I reversed the amount if R1138 as they had deducted the first R 350. Why am I still billed for something I cancelled within the cooling off period.
Mondo
Mondo's reply09 Dec 2021, 14:26
Official
Good day,

Please note that a credit request has been sent to MTN.

Regards,

The Mondo Team

Best regards,