DISSATISFIED. An awful experience that no one should experience.

I must say I have never dealt with such incompetence In my life. I was approved for a cellphone contract with Mondo( Telkom). The deal was approved. I was told I should give a delivery address and upon delivery I should have my proof of Residence and a copy of my ID at hand. I did that as requested. Firstly the courier company they use (Courier It) is bad and their laws and procedures are not that of someone that works or is renting. They brought the package and returned with it because the Proof of address and the delivery address was not the same. They then instructed me to contact Mondo and change the delivery address. I did that as per the courier company instruction.

The process proved to be an exercise that would be stressful to say the least.

I first Spoke to Chantell (***********) promised that the address was changed and that the parcel would be delivered. I then spoke to Dintle (*********** as well) she also promised that the phone would be delivered and that the address was changed and updated.

I called them again. I then spoke to Chantel she was so *********** she even giggled on the phone when I was clearly frusted. No amphathy!! I then asked if I could be put through to a manager. She kept me on hold for more than 6min. Didnt even apologize for keeping me on hold as she kept me holding to inform me of what she was doing.

She then said a manager would give me a call. An hour passed and I received a call from Prince Zulu who I clearly asked what his position was. I stated to him that I requested if I could be put through to a manager as I wasn't getting any joy from the last consultants I spoke to. He then assured me that he would give my query the attention it needs. He tried and he called me back but I would call first before he could give me a call back. Like everyone else he later decided that this was above him and would not call or inform me of the delay.

I called again on the 20th of July, this is after almost a month and a half of dealing with Mondo. I spoke to a lady by the name of Slindile (competent) who promised that she would check and see what the delay was with my delivery. She told me she would laise with her seniors and would come back to me with an answer. Indeed she did that and to my surprise the deal was off and I would have to be refunded my administration fee. * Why wasn't I told initially that if a delivery is returned for what ever reason my application would be canceled? * Why did I have to wait so long to be told this? * Why didn't the other agents I spoke too pick this up?

Now I am unable to get a deal! I am dissatisfied with Mondo. This has been a hell of a process one that costed me Airtime and a lot of time.

I need someone to look into this matter and get back to me.