BdP
B. du Plessis
1 reviews | Active since Jan 2021
11 Mar 2022, 11:43
Dissatisfied
Mondo and Telkom. I am so disappointed and dissatisfied with the service I received from telkom especially. I took out a data only sim with telkom trough mondo. One day within receiving my data, 40GIGS was used up within one Day!! I called to cancel my contract he next day. I was well within my cooling off period too. Everytime I enquire, they asked that I wait a few days they will call me back. It's been 4 months now and my bills keep piling up, and I'm jot even using the sim. My queries have not been resolved at all.
I am most unhappy. I'll never do business with them ever again.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Mar 2022, 11:56Good day Brumelda,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196913
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196913
Regards,
The Mondo Team
Mondo's reply11 Mar 2022, 11:56
Official
Good day Brumelda,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196913
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196913
Regards,
The Mondo Team
Mondo's replyOfficial
04 Apr 2022, 21:01Hi Brumelda,
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply04 Apr 2022, 21:01
Official
Hi Brumelda,
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Apr 2022, 10:44Hi Brumelda,
Trust you are well.
Please note that your Telkom cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply13 Apr 2022, 10:44
Official
Hi Brumelda,
Trust you are well.
Please note that your Telkom cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
We do apologize for the delay.
Kindly note that your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team