TS
Thembelihle S
1 reviews | Active since Jan 2022
31 Jan 2022, 14:38
Dissatisfied
What a **** service.... i still regret why i even app**** for contract with Mondo..... 1.app**** for data and router, only card was delivered. Had to call for explanation 2. Card not activated for 7 days.... called mondo every day, no help. 3. Had to beg activation. 4. When activated, card does not work with cellphone or pocket router... still stuck with the card i can't use.... 5. Every thing or change made, i have to call. More than R250 airtime used to call Mondo and activation department , but still no help
Helpful (0)
Replies (1)0
Replies (1)Mondo's replyOfficial
31 Jan 2022, 14:53Good day Thembelihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177401
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177401
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 14:53
Official
Good day Thembelihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177401
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177401
Regards,
The Mondo Team
