PN
PHINDILE N
1 reviews | Active since Sept 2021
01 Sept 2021, 13:18
Dissapointed client
I received my router on the 16 August and im still not reconnected, till today no one has called or anything.Nothing has been deducted from my account im very dissapointed with your service but maybe after this review you will consider my query and help me.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Sept 2021, 13:25Hi Phindile,
Thank you for taking the time to write to us about your Telkom contract query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134059.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom contract query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134059.
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 13:25
Official
Hi Phindile,
Thank you for taking the time to write to us about your Telkom contract query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134059.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom contract query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134059.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Sept 2021, 09:52Hi Phindile,
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 09:52
Official
Hi Phindile,
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Service team.
Regards,
The Mondo Team