KW
Kevin W

1 reviews | Active since Apr 2018

30 Apr 2018, 17:29

Dissapointed after a long wait and still no answers

Near the end of March I app**** through Mondo for a Telkom router with sim card . I had app**** online and an operator contacted me a day or two later . We went through the process of application and I was told I also qualify for a 2017 P8 lite . I requested that contract also and she told me that once the contracts were approved by telkom they would deduct an admin fee from my account . The admin fee was deducted on the 30th of March and I was sent an sms saying that the contacts had been approved and delivery would be done in 10 to 15 working days .

There has been no delivery as yet . I called two weeks ago and was told they were waiting for stock of the P8 Lite . I called last week monday and was told that the stock had arrived and a courier company would be contacting me for delivery . I called the next day and was told that the reason it took so long was telkom took long to approve . When I called on wednesday I was told the courier company would call be soon to arrange deivery .

I have not heard anything so I called today , only to be told that there was no stock of the router . When I asked when they would get stock I was told that it is an item that is in demand but they get stock every week . I asked if this is the case , why have I not got my stock yet .

I have been told that it could come tomorrow or in a few weeks , I really just need an answer as to when I will be getting my items and i wonder why I keep getting told a different story each time I call .

0
Replies (3)
Mondo
Mondo's reply02 May 2018, 08:43
Official

Good Morning Kevin,

Thank you for raising your query with us.

As per our conversation, your query has been escalated and feedback will be provided shortly.

Regards,

Mondo Team

KW
Kevin W's update10 May 2018, 14:08
Reviewer Update
Mondo did reply last week Wednesday informing me there was no stock . She told me she would call back on the Friday to update . She did call on the friday and advised me there was still no stock and they hopefully would get some this week . They said they would refund my admin fee for the delay . It is now Thursday and I have not heard from them so I called and cancelled the order . Very disappointing and not very good service . Will definitely not use them again for anything .
Mondo
Mondo's reply10 May 2018, 14:22
Official

Good Day Kevin,

As per our conversation, your query has been resolved.

Should you require further assistance, you can contact us on ***.

Regards,

Mondo Team