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Replies (6)
Mondo's replyOfficial
12 Jan 2021, 13:51Good day
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply12 Jan 2021, 13:51
Official
Good day
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
12 Jan 2021, 14:07Good day Genevieve,
Our records show that the package has been uplifted and the upgrade reversal has been submitted.
The query is resolved and your complaint will be closed.
Should you have any further queries please feel free to call or email our team.
Kind Regards,
Mondo Team
Our records show that the package has been uplifted and the upgrade reversal has been submitted.
The query is resolved and your complaint will be closed.
Should you have any further queries please feel free to call or email our team.
Kind Regards,
Mondo Team
Mondo's reply12 Jan 2021, 14:07
Official
Good day Genevieve,
Our records show that the package has been uplifted and the upgrade reversal has been submitted.
The query is resolved and your complaint will be closed.
Should you have any further queries please feel free to call or email our team.
Kind Regards,
Mondo Team
Our records show that the package has been uplifted and the upgrade reversal has been submitted.
The query is resolved and your complaint will be closed.
Should you have any further queries please feel free to call or email our team.
Kind Regards,
Mondo Team
's updateReviewer Update
12 Jan 2021, 21:15This has not ended. Your establishments lack of service and not keeping to your own terms and Conditions has not only cost me hours and hours of airtime, but also personal frustration and anxiety.
You lost Vodacom a long service customer but have gone above and beyond in ensuring I get the complete run around.
It is day 47, and somehow I am still a vodacom contract subscriber until the end of the month despite one of your consultants stating on the phone to me (which I recorded), that once the stupid phone which took 2 days to dro off, and then 27 working days to collect, my cellphone contract would be immediately cancelled due to the fact that I cancelled on the 28th Nov.
This is most certainly not resolved!
You lost Vodacom a long service customer but have gone above and beyond in ensuring I get the complete run around.
It is day 47, and somehow I am still a vodacom contract subscriber until the end of the month despite one of your consultants stating on the phone to me (which I recorded), that once the stupid phone which took 2 days to dro off, and then 27 working days to collect, my cellphone contract would be immediately cancelled due to the fact that I cancelled on the 28th Nov.
This is most certainly not resolved!
's update12 Jan 2021, 21:15
Reviewer Update
This has not ended. Your establishments lack of service and not keeping to your own terms and Conditions has not only cost me hours and hours of airtime, but also personal frustration and anxiety.
You lost Vodacom a long service customer but have gone above and beyond in ensuring I get the complete run around.
It is day 47, and somehow I am still a vodacom contract subscriber until the end of the month despite one of your consultants stating on the phone to me (which I recorded), that once the stupid phone which took 2 days to dro off, and then 27 working days to collect, my cellphone contract would be immediately cancelled due to the fact that I cancelled on the 28th Nov.
This is most certainly not resolved!
You lost Vodacom a long service customer but have gone above and beyond in ensuring I get the complete run around.
It is day 47, and somehow I am still a vodacom contract subscriber until the end of the month despite one of your consultants stating on the phone to me (which I recorded), that once the stupid phone which took 2 days to dro off, and then 27 working days to collect, my cellphone contract would be immediately cancelled due to the fact that I cancelled on the 28th Nov.
This is most certainly not resolved!
Mondo's replyOfficial
13 Jan 2021, 08:05Good day Genevieve,
Our sincere apologies for the level of service you received.
The reversal is done on the Vodacom system and the actual change only happens in the new month.
This query is resolved.
You are welcome to email or call us should you have any further concerns.
Kind Regards,
Mondo Team
Our sincere apologies for the level of service you received.
The reversal is done on the Vodacom system and the actual change only happens in the new month.
This query is resolved.
You are welcome to email or call us should you have any further concerns.
Kind Regards,
Mondo Team
Mondo's reply13 Jan 2021, 08:05
Official
Good day Genevieve,
Our sincere apologies for the level of service you received.
The reversal is done on the Vodacom system and the actual change only happens in the new month.
This query is resolved.
You are welcome to email or call us should you have any further concerns.
Kind Regards,
Mondo Team
Our sincere apologies for the level of service you received.
The reversal is done on the Vodacom system and the actual change only happens in the new month.
This query is resolved.
You are welcome to email or call us should you have any further concerns.
Kind Regards,
Mondo Team
's updateReviewer Update
22 Jan 2021, 14:55I never want to have to deal with Mondo ever again. And email you. What a joke, the only time you respond is on public platforms.
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's update22 Jan 2021, 14:55
Reviewer Update
I never want to have to deal with Mondo ever again. And email you. What a joke, the only time you respond is on public platforms.
????
????
Mondo's replyOfficial
22 Jan 2021, 16:39Good day
We sincerely apologize for the service received.
Kind Regards,
Mondo Team
We sincerely apologize for the service received.
Kind Regards,
Mondo Team
Mondo's reply22 Jan 2021, 16:39
Official
Good day
We sincerely apologize for the service received.
Kind Regards,
Mondo Team
We sincerely apologize for the service received.
Kind Regards,
Mondo Team