Dishonest, poor service, zero care for the customer

Do not ever waste your time trying to use this absolute joke of a company. Since 16 October I have been sent from pillar to post, when they are the ones who called me to offer me a phone. I have had two applications processed, and then cancelled (without being told), because their sales and service team are utterly ***********. When you call it out (like I did with Selene Naidoo), they act dishonestly and try to protect their colleagues. She **** and refused to give me the names of the consultants who worked on this.

The first order: 16 October 2024. A sales agent calls me and makes an offer. We go through all my details, and she tells me I have been approved for my phone. 3/4 days go by with radio silence from Mondo. I (yes, the customer) call in, and only then do they bother to tell me I must send them additional documents. What the heck were they waiting for? I do send the documents, the order is approved and I get a call from someone asking for delivery details. A week goes by, nothing! I call and I am told that my order was cancelled because the device is not in stock. Did anyone bother to tell me before that? No, I guess they assumed I am a sangoma and I would be able to just sniff that the order has been cancelled. I am then told that the device is now available, but I must redo the entire application again, even though they have all my documents and credit approvals! I tell the smart guy on the phone that hey dunderhead, this will cause another hard credit search which is not good for my profile, he agrees and says that's the process anyway. So I must just deal with it. After wasting time explaining the obvious to him, I eventually agree to another application.

The second application: 6 November. We go through the same dance, I am approved and then there is silence until I call in and told they need more documents again! I send them, they approve me and now I wait for the phone. I call in on Monday 11 November and ask them to get a salesperson to call me and finalise this. They agree that they will. Do you want to guess if I ever got a call? I eventually call in on Wednesday 13. And yes, as you can see where this is going... order cancelled! No stock. I called to ask for the names of the consultants because I will be filing an ombud complaint. The consultant gives me Nomalanga Mahlobo, Acisha Sanjeevan then puts me on hold and drops the phone. The second consultant, Selene Naidoo, just straight up lies and says she can't see any names. Why are you a bunch of dishonest, useless service providers? How hard is it to finalise an order for an iPhone 13, or simply an alternative device? Why must customers have to smell it that their orders have not been processed. Why do you not care about service? What is it? What's your hiring process, because every single consultant there is poorly trained. What's it going to take for you to be a serious institution? You have my number - call me. Maybe I can help. But since you have no systems there, my number is ***. Seriously, call me.