CI
Charmaine I

1 reviews | Active since Apr 2017

25 Apr 2017, 11:50

Dishonest!!!

<p>Last August I was contacted by Mondo to get a data deal (modem and 10GB) from telkom. I was told that I cancel within 14 days if I was not happy. I was not happy.</p> <p>I was then told that I if I wanted the account closed I had to send the modem at my own cost. I had the modem couriered to them. Then they could not find the modem, (if I didnot have the waybill receipt) I would not have proof.</p> <p>It close to a year later, and I still happy no joy. Telkom is currently helping sort this out and I still have no idea if I will be reimburst.</p> <p>Stay away from MONDO or REWARDSCO, they are a bunch of dishonest people who have been trainined to lie and give you the run around.</p>

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Replies (2)
Mondo
Mondo's reply25 Apr 2017, 12:47
Official

Good day Charmaine,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

***

Best regards,

Mondo
Mondo's reply20 Jun 2017, 12:01
Official

Hello Charmaine, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

Best regards,