MZN
Mluleki Zonda'bathakathi Ndlela
1 reviews | Active since May 2020
22 Apr 2022, 20:54
Disgusting service from Mondo that opened a contract to a ********* using my name
I phoned Mondo on 6 April after sending some required documents from Mtn regarding a contract that was taken under my name Jerusha aske me to send documents that was including my signatures and affidavit from police station she gave me email address *** I did sent some required documents but I phoned after 2 working days I was told by another guy that their emails take 2 days to come in after that on 8 April I received a message that I will. Get a feedback after 2 working days up until today 22 April I haven't received it I did phone back again they told me they have not received my documents she then gave me her personal email address I told her I will send it in 5 minutes then I will call her back as she said I must call be to check I did after 5 minutes phone was answered by the lady called Lisa she said Jerusha is not available just 5 minutes after speaking with her and she told me That mtn is do3 the investigation that takes 21 day and I must send a certified proof of address where can I certify bank statements? Because that is the oly proof I have I'm sick and tired about this nonsense please clear my name thus is not my fault that you gave a ********* a contract using my name I was not even told to send a proof of address I can't keep on making up and downs I have work to do I have done what I need to do stop playing stupid games and clear my name
Helpful (0)
Replies (22)0
Replies (22)
Mondo's replyOfficial
23 Apr 2022, 08:50Good day Mluleki,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208002
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208002
Regards,
The Mondo Team
Mondo's reply23 Apr 2022, 08:50
Official
Good day Mluleki,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208002
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208002
Regards,
The Mondo Team
Mondo's replyOfficial
03 May 2022, 16:41Hi Mluleki,
Please note that your MTN cancellation is currently in-progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN cancellation is currently in-progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply03 May 2022, 16:41
Official
Hi Mluleki,
Please note that your MTN cancellation is currently in-progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN cancellation is currently in-progress.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
18 May 2022, 14:02Good afternoon when are you closing this account because this has affected my credit record so badly and I'money still being deducted from my account
MZN
Mluleki Zonda'bathakathi Ndlela's update18 May 2022, 14:02
Reviewer Update
Good afternoon when are you closing this account because this has affected my credit record so badly and I'money still being deducted from my account
MZN
Write a reply:
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
18 May 2022, 14:03 Zonda'bathakathi Ndlela:18 May 2022, 14:02Good afternoon when are you closing this account because this has affected my credit record so badly and I'money still being deducted from my account
Write a reply:
MZN
Mluleki Zonda'bathakathi Ndlela's update18 May 2022, 14:03
Reviewer Update
Zonda'bathakathi Ndlela:18 May 2022, 14:02Good afternoon when are you closing this account because this has affected my credit record so badly and I'money still being deducted from my account
Write a reply:
Mondo's replyOfficial
24 May 2022, 09:33Good day,
Please note that your query is currently in-progress with the MTN ***** Team.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query is currently in-progress with the MTN ***** Team.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply24 May 2022, 09:33
Official
Good day,
Please note that your query is currently in-progress with the MTN ***** Team.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query is currently in-progress with the MTN ***** Team.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
20 Jun 2022, 13:31Good morning I'm still waiting for the second outcome as they said I must send a case number for this case it's been 2 months now listed as bad paying customer
MZN
Mluleki Zonda'bathakathi Ndlela's update20 Jun 2022, 13:31
Reviewer Update
Good morning I'm still waiting for the second outcome as they said I must send a case number for this case it's been 2 months now listed as bad paying customer
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
20 Jun 2022, 13:33I will like to have a full contract and I'd copy that was used when this account was taken and a provide me with where the phone was delivered as mtn used my copy that I sent with contract to verify my identity
MZN
Mluleki Zonda'bathakathi Ndlela's update20 Jun 2022, 13:33
Reviewer Update
I will like to have a full contract and I'd copy that was used when this account was taken and a provide me with where the phone was delivered as mtn used my copy that I sent with contract to verify my identity
Mondo's replyOfficial
20 Jun 2022, 15:42Hi Mluleki,
Please note that due to limited access to the MTN system, you may contact MTN in order to request the above information.
Kindly note that we are currently awaiting feedback from the MTN ***** Team regarding your cancellation request.
Regards,
The Mondo Team
Please note that due to limited access to the MTN system, you may contact MTN in order to request the above information.
Kindly note that we are currently awaiting feedback from the MTN ***** Team regarding your cancellation request.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 15:42
Official
Hi Mluleki,
Please note that due to limited access to the MTN system, you may contact MTN in order to request the above information.
Kindly note that we are currently awaiting feedback from the MTN ***** Team regarding your cancellation request.
Regards,
The Mondo Team
Please note that due to limited access to the MTN system, you may contact MTN in order to request the above information.
Kindly note that we are currently awaiting feedback from the MTN ***** Team regarding your cancellation request.
Regards,
The Mondo Team
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
22 Jun 2022, 20:16But I'm the one who phoned you to stop another phone that was approved due to be deleverd to your own person and you're the one who approved a contract the contract why must I suffer because or your reckless how was I going to Mondo if I'm the one who app**** for a phone vodacom managed to cancel the contract because I showed them that I was my identity was ****** it's been more than 42 days now I'm tired of this where is your head office I can go there in person after that I will go to mtn head office and to the media please I'm willing to do whatever it takes to clear my name
MZN
Mluleki Zonda'bathakathi Ndlela's update22 Jun 2022, 20:16
Reviewer Update
But I'm the one who phoned you to stop another phone that was approved due to be deleverd to your own person and you're the one who approved a contract the contract why must I suffer because or your reckless how was I going to Mondo if I'm the one who app**** for a phone vodacom managed to cancel the contract because I showed them that I was my identity was ****** it's been more than 42 days now I'm tired of this where is your head office I can go there in person after that I will go to mtn head office and to the media please I'm willing to do whatever it takes to clear my name
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
22 Jun 2022, 20:18How did your delivery guy gave this guy a phone without verification because I saw you have biometric system when a parcel is being delivered how come you have limited access but you can Aprove mtn contracts I'm being taken for a fool
MZN
Mluleki Zonda'bathakathi Ndlela's update22 Jun 2022, 20:18
Reviewer Update
How did your delivery guy gave this guy a phone without verification because I saw you have biometric system when a parcel is being delivered how come you have limited access but you can Aprove mtn contracts I'm being taken for a fool
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
22 Jun 2022, 20:22Mtn told me they don't have full contract because a phone wasn't taken from their store vodacom managed to give me a contract with **********ly ID copy why can't you guys have all that if it's me and tell give me all the records you have from your side
MZN
Mluleki Zonda'bathakathi Ndlela's update22 Jun 2022, 20:22
Reviewer Update
Mtn told me they don't have full contract because a phone wasn't taken from their store vodacom managed to give me a contract with **********ly ID copy why can't you guys have all that if it's me and tell give me all the records you have from your side
Mondo's replyOfficial
23 Jun 2022, 16:25Hi Mluleki,
Please be advised that due to Mondo being a trade partner to MTN, we have limited access to the system, therefore, we are unable to provide you with the above documentation.
Kindly note that the MTN contract agreement is available and we will be able to email this to you.
Kindly confirm if we may email you the contract agreement.
Regards,
The Mondo Team
Please be advised that due to Mondo being a trade partner to MTN, we have limited access to the system, therefore, we are unable to provide you with the above documentation.
Kindly note that the MTN contract agreement is available and we will be able to email this to you.
Kindly confirm if we may email you the contract agreement.
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 16:25
Official
Hi Mluleki,
Please be advised that due to Mondo being a trade partner to MTN, we have limited access to the system, therefore, we are unable to provide you with the above documentation.
Kindly note that the MTN contract agreement is available and we will be able to email this to you.
Kindly confirm if we may email you the contract agreement.
Regards,
The Mondo Team
Please be advised that due to Mondo being a trade partner to MTN, we have limited access to the system, therefore, we are unable to provide you with the above documentation.
Kindly note that the MTN contract agreement is available and we will be able to email this to you.
Kindly confirm if we may email you the contract agreement.
Regards,
The Mondo Team
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
23 Jun 2022, 17:06I'm not sure if you have my email address because that email in that contract it's not my correct email address this is my email address ***
MZN
Mluleki Zonda'bathakathi Ndlela's update23 Jun 2022, 17:06
Reviewer Update
I'm not sure if you have my email address because that email in that contract it's not my correct email address this is my email address ***
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
24 Jun 2022, 10:55I'm still waiting for the contract you promised to send on my email also your head office address please I can go there I'm in Johannesburg
MZN
Mluleki Zonda'bathakathi Ndlela's update24 Jun 2022, 10:55
Reviewer Update
I'm still waiting for the contract you promised to send on my email also your head office address please I can go there I'm in Johannesburg
Mondo's replyOfficial
11 Jul 2022, 10:31Hi Mluleki,
Please note that on the above review, you have included an email address, therefore, the email address which we have is correct.
Kindly note that the ********** case was logged by MTN direct and they have requested the below documents.
Please note that on the above review, you have included an email address, therefore, the email address which we have is correct.
Kindly note that the ********** case was logged by MTN direct and they have requested the below documents.
- Copy of Certified ID
- Certified Affidavit from SAPS
- Proof of Residence
You may send the above to ***
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 10:31
Official
Hi Mluleki,
Please note that on the above review, you have included an email address, therefore, the email address which we have is correct.
Kindly note that the ********** case was logged by MTN direct and they have requested the below documents.
Please note that on the above review, you have included an email address, therefore, the email address which we have is correct.
Kindly note that the ********** case was logged by MTN direct and they have requested the below documents.
- Copy of Certified ID
- Certified Affidavit from SAPS
- Proof of Residence
You may send the above to ***
Regards,
The Mondo Team
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
11 Jul 2022, 10:45No problem thank you I will do that
MZN
Mluleki Zonda'bathakathi Ndlela's update11 Jul 2022, 10:45
Reviewer Update
No problem thank you I will do that
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
11 Jul 2022, 10:48I did sent all the required documents
MZN
Mluleki Zonda'bathakathi Ndlela's update11 Jul 2022, 10:48
Reviewer Update
I did sent all the required documents
Mondo's replyOfficial
19 Jul 2022, 10:25Hi Mluleki,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 10:25
Official
Hi Mluleki,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
20 Jul 2022, 15:38Good afternoon thank you I'm sorry about a recently sent email I didn't see this response
MZN
Mluleki Zonda'bathakathi Ndlela's update20 Jul 2022, 15:38
Reviewer Update
Good afternoon thank you I'm sorry about a recently sent email I didn't see this response
Mondo's replyOfficial
20 Jul 2022, 16:09Hi Mluleki,
Please note that we have responded to your email.
Regards,
The Mondo Team
Please note that we have responded to your email.
Regards,
The Mondo Team
Mondo's reply20 Jul 2022, 16:09
Official
Hi Mluleki,
Please note that we have responded to your email.
Regards,
The Mondo Team
Please note that we have responded to your email.
Regards,
The Mondo Team
MZN
Mluleki Zonda'bathakathi Ndlela's updateReviewer Update
20 Jul 2022, 16:25Thank you somuch
MZN
Mluleki Zonda'bathakathi Ndlela's update20 Jul 2022, 16:25
Reviewer Update
Thank you somuch
Mondo's replyOfficial
20 Jul 2022, 16:34You are most welcome.
Thank you for allowing us to look into your query.
Thank you for allowing us to look into your query.
Mondo's reply20 Jul 2022, 16:34
Official
You are most welcome.
Thank you for allowing us to look into your query.
Thank you for allowing us to look into your query.