PC
Preshan C

1 reviews | Active since Sept 2016

09 Sept 2016, 13:58

disgusting service from MONDO

<p>I purchased a telkom contract a few weeks back, mondo thereafter delivered it to me, it is now 2 weeks that I have the phone and the SIM is not activated, I tried contacting Mondo on numerous occasions and they did not help me. What is the use of me supporting you guys if your call centre agents are so useless.</p> <p>PLEASE CONTACT ME ASAP REGARDING THIS MATTER AS IM ALREADY BEEN DEBTED FOR THIS CONTRACT.</p>

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Replies (2)
Mondo
Mondo's reply12 Sept 2016, 08:58
Official

Good day Preshan,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply15 Sept 2016, 10:30
Official

Hello Preshan, Thank you for allowing us to investigate and resolve your query. As per your discussion with Sasha, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***