1 reviews | Active since Feb 2019
Disgusting service
Disgusting service ever!! Landlines ring and get cut off....staff clueless! Mondo sold me a sim card only Telkom contract in May 2019, later in the same year I missed one month payment which is R88, the following month they deducted R377 and though it was an error. Same thing happened now in March after missing the February payment. When I eventually get hold of Mondo after million attempts with their useless landline they telling me they can't help but they know the charges are high for missed payment....what the hell is that???? You should be taking your damn R88 x 2 which is R176 and many with a few rand's I would understand not R377.
I was told to call Telkom.....another disgrace of the service, held on the line for more than 20 minutes on two occasions. I guess I need to go to their store despite Covid 19.
I want to cancel this damn useless contract
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your query to the network service provider to advise.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your query to the network service provider to advise.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Thank you so much for your response keeping in the loop.
The Consultant dealing with this case from your end has been really exceptional I must highlight that - I fully appreciate now that not all answers lie with you, as it is a partnership with Telkom.
I will wait for the final feedback.
Best regards,
Siya
Thank you so much for your response keeping in the loop.
The Consultant dealing with this case from your end has been really exceptional I must highlight that - I fully appreciate now that not all answers lie with you, as it is a partnership with Telkom.
I will wait for the final feedback.
Best regards,
Siya
Thank you very much for your patience and for being so understanding.
Kimona will continue to keep you updated.
Kind Regards,
Mondo Team
Thank you very much for your patience and for being so understanding.
Kimona will continue to keep you updated.
Kind Regards,
Mondo Team
Thank you very much for your patience and for being so understanding.
You have been contacted and advise of the billing.
Your query is now resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Thank you very much for your patience and for being so understanding.
You have been contacted and advise of the billing.
Your query is now resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team