CV
Carol V

1 reviews | Active since Apr 2019

09 Apr 2019, 06:33

Disgusting Service

I upgraded my contract and received my new phone on the 15th March 2019. I have lost all data connection. After 11 Days without anything and 36 calls later to the help desk my data was finally turned on. Only to be stuck 3 days later with no internet but, only what's app data!

To date no-one can help me and tell me why my phone isn't working. In total yesterday 8th April 2019 I phoned the help desk 34 times.

To say that I am frustrated is an understatement. I have wasted many hours trying to solve this problem but Mondo/Telkom just doesn't seem to care.

If I hear 1 more person from the help desk say "Thank you for you patience" or "I Understand" I am going to scream as they don't understand and I am truly done been patient.

Someone needs to answer for this as it's noe almost a month down the line and nothing but nothing has been done.

Frustrated and wasted so many hours trying to sort this problem out. Am very angry over this. My contact number is ********** 357.

0
Replies (3)
Mondo
Mondo's reply09 Apr 2019, 08:15
Official
Good day Carol,

Thank you for raising your query with us. 

Due to privacy settings we are unable to view your contact details.

Please can you email your details to *** as we would like to have your query resolved ASAP.

We sincerely apologize for the inconvenience caused to you.

Kind Regards,

Mondo Team 

Best regards,

Mondo
Mondo's reply11 Apr 2019, 14:43
Official
Good day Carol, 

As discussed with Kimona, we are compensating you for the inconvenience that has been caused to you thus far.

The funds should be in your account by tomorrow.

We will make contact with you on Monday to confirm this.

Thank you for your patience thus far.

Kind Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply17 Apr 2019, 16:08
Official
Good day Carol, 

As discussed with Kimona, you have been successfully credited and your query is resolved.

Should you have any further queries please feel free to call us.

All the best.

Kind Regards,

Mondo Team 

Best regards,