DISGUSTING NON DELIVERY OF SERVICE !

I recently app**** for 2 additional contracts with MTN via their online store. A few weeks prior i had done my contract upgrade using the same method. My application was processed and i received my upgrade cellphone within a week. A week after applying for the additional two contacts i was contacted by an MTN agent who advised me to go instore as they were working remotely and had no access to the online store. Considering that we are in the midst of a pandemic , i declined and forgot about it. A further two weeks later i was contacted by an agent from Mondo who said she was calling to complete my application. Thrilled that they had sorted the issue out , i agreed and we went through the process , she did my credit check and proceeded to complete the application telephonically , confirming all my details , debit dates , contract pricings and courier service who would deliver my cellphones. She asked me to email my documents which i did . This was September 8th and the last i had heard from anyone. A week ago , i called MTN with my reference number , they confirmed my contracts had been cancelled on Mondo's side with no further explanation. When i called Mondo they told me MTN had cancelled it , with no further explanation and asked me to go instore to complete the application. At no point was i contacted by either MTN or Mondo to inform me that either had cancelled my contracts and considering again that we are Still in the midst of Covid -19 i am furious that i am being forced to go to a store to complete this process , yet the MTN website continues to offer clients the option of transacting online and Mondo , having completed my contracts , now accepts no accountability for cancelling the contracts .Their service is disgusting !