SS
Sunil S
1 reviews | Active since Feb 2022
09 Feb 2022, 18:30
Disgusting customer care mondo telkom very disappointed
I have three contracts with mondo, two is up for renewal in june i will not be dealing with mondo, the customer service is not up to standards.
I have taken the third contract recently, my sim card and phone was delivered last thursday. My sim was only activated today after several calls to the customer care department and emails what a freakin!! Headache you people dont value your customers...
As for the whatsapp help line should be abolished no response what so ever... After activation you send me thisđŸ¤”Congratulations on your mobile deal from Mondo. We hope you are enjoying it. Review us on Hellopeter now and stand to win R1000: bit.ly/mondoreview. Mondo
****ed off client Mr Sunil Singh ***
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
09 Feb 2022, 19:11 Good day Sunil ,
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182300 .
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182300 .
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 19:11
Official
Good day Sunil ,
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182300 .
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182300 .
Regards,
The Mondo Team
SS
Sunil S's updateReviewer Update
09 Feb 2022, 19:29What query read my review carefully
SS
Sunil S's update09 Feb 2022, 19:29
Reviewer Update
What query read my review carefully
Mondo's replyOfficial
10 Feb 2022, 07:27Hi Sunil,
Trust you are well.
We do apologize for the above response and for the level of service which you received.
Thank you for raising this with us. The relevant department will be addressed.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the above response and for the level of service which you received.
Thank you for raising this with us. The relevant department will be addressed.
Regards,
The Mondo Team
Mondo's reply10 Feb 2022, 07:27
Official
Hi Sunil,
Trust you are well.
We do apologize for the above response and for the level of service which you received.
Thank you for raising this with us. The relevant department will be addressed.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the above response and for the level of service which you received.
Thank you for raising this with us. The relevant department will be addressed.
Regards,
The Mondo Team