BM
Bongumusa M
1 reviews | Active since Mar 2021
14 Sept 2022, 09:38
DISGUSTING!
I am EXTREMELY disgusted with the service I received from Mondo. A lady called me, offering me a migration. Come month end, they billed me incorrectly. I requested an investigation, they came back with feedback and confirmed that I was indeed billed incorrectly and that they would sort it out in 5 working day. I gave them 2 WEEKS to revert back to me with a solution, and called them again. Now today I am being asked to explain the whole story again so that they can assist me because they do not see anything on their side. I’ve been with mtn for over a year and I’ve had no issues. I regret ever taking that call from MONDO!!!! Extremely *********** staff.
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Replies (2)
Mondo's replyOfficial
14 Sept 2022, 09:41Good day Bongumusa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO263902
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO263902
Regards,
The Mondo Team
Mondo's reply14 Sept 2022, 09:41
Official
Good day Bongumusa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO263902
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO263902
Regards,
The Mondo Team
Mondo's replyOfficial
29 Sept 2022, 15:46Hi Bongumusa,
Trust you are well.
Please note that your MTN migration that was done by Mondo has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN migration that was done by Mondo has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply29 Sept 2022, 15:46
Official
Hi Bongumusa,
Trust you are well.
Please note that your MTN migration that was done by Mondo has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN migration that was done by Mondo has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team