DISGUSTING
THESE PEOPLE HAVE THR MOST DISGUSTING SERVICE EVER!
I HAVE BEEN ASKING THEM TO CANCEL AN MTN CONTRACT THEY MADE FOR ABOUT A MONTH NOW. THE REQUEST WAS SUBMITTED ON TIME AND NOW THEY HAVE DEDUCTED MONEY FROM MY ACCOUNT AFTER EMAILING AND CHATTING AND CALLING REQUESTING THE CANCELLATION. I WISH I COULD ATTACH THE RESPONSES I KEPT GETTING FROM THEY. YOU WOULD BE SHOCKED!! DISGUSTING SERVICE!!!
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
01 Jun 2021, 15:05Hi Vennesa,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121816
Many thanks,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121816
Many thanks,
The Mondo Team
Mondo's reply01 Jun 2021, 15:05
Official
Hi Vennesa,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121816
Many thanks,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121816
Many thanks,
The Mondo Team
Mondo's replyOfficial
03 Jun 2021, 10:02Hi Vennesa,
Please note that our team has attempted contacting you with no success.
MTN has confirmed that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
Please note that our team has attempted contacting you with no success.
MTN has confirmed that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
Mondo's reply03 Jun 2021, 10:02
Official
Hi Vennesa,
Please note that our team has attempted contacting you with no success.
MTN has confirmed that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
Please note that our team has attempted contacting you with no success.
MTN has confirmed that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
's updateReviewer Update
03 Jun 2021, 10:11Then where is my money. Now that it's cancelled I want my money back.
's update03 Jun 2021, 10:11
Reviewer Update
Then where is my money. Now that it's cancelled I want my money back.
's updateReviewer Update
03 Jun 2021, 10:13You took more money than the agreement on the contract. I want my money back into my account I don't want credit . I want my money
's update03 Jun 2021, 10:13
Reviewer Update
You took more money than the agreement on the contract. I want my money back into my account I don't want credit . I want my money
Mondo's replyOfficial
03 Jun 2021, 10:16Hi Vennesa,
Please provide us with contactable details for you in order to call you and discuss this with you.
Many thanks,
The Mondo Team
Please provide us with contactable details for you in order to call you and discuss this with you.
Many thanks,
The Mondo Team
Mondo's reply03 Jun 2021, 10:16
Official
Hi Vennesa,
Please provide us with contactable details for you in order to call you and discuss this with you.
Many thanks,
The Mondo Team
Please provide us with contactable details for you in order to call you and discuss this with you.
Many thanks,
The Mondo Team
's updateReviewer Update
03 Jun 2021, 10:28***
's update03 Jun 2021, 10:28
Reviewer Update
***
's updateReviewer Update
03 Jun 2021, 16:43I'm still waiting for a call from the supervisor , Kimon.
's update03 Jun 2021, 16:43
Reviewer Update
I'm still waiting for a call from the supervisor , Kimon.
Mondo's replyOfficial
04 Jun 2021, 10:53Hi Vennesa,
As discussed with Kimona, please note that we have escalated your credit query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kimona, please note that we have escalated your credit query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply04 Jun 2021, 10:53
Official
Hi Vennesa,
As discussed with Kimona, please note that we have escalated your credit query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kimona, please note that we have escalated your credit query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
's updateReviewer Update
07 Jun 2021, 10:18Hi,
I asked for the call recording of the consultant that made me take the contract. You haven't responded or even told me how long it will take to respond.
I want you to also listen to that call recording and listening to the lies your employee sold me which makes you( mondo) look like ********. Also I called again last week and this other girl with a coloured eccent told me Kimona was the supervisor and when kimona called she says she's not the supervisor. What is happening in your company Mondo? Your employees seem to lie a lot.
Nonetheless just please send me that call recording in order for me to take this further cause every since I logged this complaint there still no process.
I asked for the call recording of the consultant that made me take the contract. You haven't responded or even told me how long it will take to respond.
I want you to also listen to that call recording and listening to the lies your employee sold me which makes you( mondo) look like ********. Also I called again last week and this other girl with a coloured eccent told me Kimona was the supervisor and when kimona called she says she's not the supervisor. What is happening in your company Mondo? Your employees seem to lie a lot.
Nonetheless just please send me that call recording in order for me to take this further cause every since I logged this complaint there still no process.
's update07 Jun 2021, 10:18
Reviewer Update
Hi,
I asked for the call recording of the consultant that made me take the contract. You haven't responded or even told me how long it will take to respond.
I want you to also listen to that call recording and listening to the lies your employee sold me which makes you( mondo) look like ********. Also I called again last week and this other girl with a coloured eccent told me Kimona was the supervisor and when kimona called she says she's not the supervisor. What is happening in your company Mondo? Your employees seem to lie a lot.
Nonetheless just please send me that call recording in order for me to take this further cause every since I logged this complaint there still no process.
I asked for the call recording of the consultant that made me take the contract. You haven't responded or even told me how long it will take to respond.
I want you to also listen to that call recording and listening to the lies your employee sold me which makes you( mondo) look like ********. Also I called again last week and this other girl with a coloured eccent told me Kimona was the supervisor and when kimona called she says she's not the supervisor. What is happening in your company Mondo? Your employees seem to lie a lot.
Nonetheless just please send me that call recording in order for me to take this further cause every since I logged this complaint there still no process.
Mondo's replyOfficial
07 Jun 2021, 10:30Hi Vennesa,
As discussed with Kimona, please email us your MTN invoice/statement and we will look into this for payment to be arranged.
Regards,
The Mondo Team
As discussed with Kimona, please email us your MTN invoice/statement and we will look into this for payment to be arranged.
Regards,
The Mondo Team
Mondo's reply07 Jun 2021, 10:30
Official
Hi Vennesa,
As discussed with Kimona, please email us your MTN invoice/statement and we will look into this for payment to be arranged.
Regards,
The Mondo Team
As discussed with Kimona, please email us your MTN invoice/statement and we will look into this for payment to be arranged.
Regards,
The Mondo Team