rT
rajan T
1 reviews | Active since Jun 2021
28 Jun 2021, 14:25
disgusted with service
I placed an order for 2 cellphones which was approved on the 11 june 2021.my iniation fee was deducted from my account on the 15th.i was informed that courier it will deliver .up until today i have not received my phones.i have made several calls to Mondo and to courier it who keep casting blame on each other stating some one has not done their job therefore i cannot receive my delivery......Today is the 28 june2021.my calls on my cell has cost me more than R300 and stll no joy.
Helpful (0)
Replies (2)0
Replies (2)Mondo's replyOfficial
28 Jun 2021, 14:48Hi Rajan,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused regarding your Query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125674
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 14:48
Official
Hi Rajan,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused regarding your Query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125674
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jun 2021, 14:55Hi Rajan,
As discussed with Kim, we have found that you have received your devices.
Your delivery query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply30 Jun 2021, 14:55
Official
Hi Rajan,
As discussed with Kim, we have found that you have received your devices.
Your delivery query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
