FM
Fatima M

1 reviews | Active since May 2017

08 May 2017, 21:58

Disgusted,Unreliable and dishonest Service Providers................

<p>I received a call from Buy Mondo's Call Centre.I very friendly Consultant spoke to me to sold one of the Top , latest Huawei Cellphone.I was very interested when i heard it was one of the LATEST phone's without realising it is actually one of the cheapest models on the market.I then told the consultant I am intestested and he can deliver the phone to my work.HE said it will take 2-3 days to be delivered.he then advised me if I am not happy with the phone I can cancel it within 7 working days after delivery and signing for the phone.</p> <p>1st bad experience was the phone was delivered after a week.</p> <p>2nd bad experience - When I received the phone on the 07 February I was not happy with the phone and told the delivery guy I do not like the model of the phone ...He still told me I need to sign for the phone and have 7 days to cancel it.The following day I called in and cancelled the contract ***.the consultant confirm the phone will be cancelled within 2-3 working days.</p> <p>3rd bad experience:On the 20th of Febraury the 1st payment came from my account.I then called back and then was advised that MTN need to cancel the contract.</p> <p>4th bad experience:I then called MTN and they advised they cannot pick up any contract from there side SO WHO IS ACTUALLY LYING TO ME ????????????????.</p> <p>5th bad experience: I then call Mondo again and I was told they are offline and can only assist once they go online.TO DATE I HAVE NOT RECEIVED A CALL FROM THEM ?????????????????????</p> <p>To date my account is still being debited and the contract has still not been cancelled .... WHAT KIND OF TERRIBLE SERVICE IS THAT????????????????</p> <p>I AM COMPLETED DISGUSTED WITH THE TERRIBLE SERVICE ......................</p> <p> </p> <p>UNSATISFIED AND DISGUSTED CUSTOMER </p> <p> </p>

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Replies (1)
Mondo
Mondo's reply09 May 2017, 08:55
Official

Good day Fatima,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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