cM
clayton M

1 reviews | Active since May 2013

17 Jun 2020, 11:23

DISGUSTED *****

I was called by the sales department by buy mondo n was approved a cellphone contract n completed the deal n was told that I qualify for a 2nd contract. I completed everything n was told that a manager will call me back. Got a call back from a manager who approved my deal n was told that I need to have a admin fee of R149 in my bank acc. I told her that I will open a new bank acc as my ex was using my acc n opened a new acc n sent the new bank details. I got a call saying they can't use the new acc as it needs to be 3 months old. I told them its fine to use my old acc. That acc was on a minus and I had to bring it to a positive n add the admin fee so they can debit. I called the Telkom section of buy mondo n was told that I was not approved as yet. I then spoke to the manager who approved my app n told me that my app is approved n was given wrong info. I called again and again n my app was stuck in vetting n was told by the manager she has emailed so that my app can go through. Everything was fine n I had to await delivery. Got a call from deliveries to confirm my order. Later on I received a text from them saying I was declined. I am really angry for being taken for a fool plus I was **** to. I was given false info time and time again. I have wasted so much of money in which I could've bought me a new phone. I have no money as I'm not back at wrk due to lockdown. I have to borrow money for opening a bank acc. Borrow money for calling the Callcentre over n over again. Borrow money to bring my acc too a positive plus add more money for admin fee. This would nt have happened if I was told the truth n I wouldn't have borrowed money. Yes it is my bank acc n I owe the minus on my acc however that minus would've changed once I got my salary. I would not have borrowed. I am ashamed of this service. Lies n **** news was given

0
Replies (5)
Mondo
Mondo's reply17 Jun 2020, 11:30
Official
Good Day Clayton, 
Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team 
cM
clayton M's update18 Jun 2020, 09:41
Reviewer Update
I got a call from Cust service and was told they will investigate n was told I'll get a callback n still awaiting.spoke to ombudsman n I'm waiting for mondo.
Mondo
Mondo's reply18 Jun 2020, 14:57
Official
Good Day Clayton, 
Feedback on the above query has been provided to you.

Your query will be closed. 

Should you have any further queries please email us.
Kind Regards, 

Mondo Team
cM
clayton M's update18 Jun 2020, 22:01
Reviewer Update
My query was closed because there is absolutely nothing they can do so that they are the only company who approve u n few days later decline u. Spoke to Kim who was kind n sweet n she said there is nothing that can be done. Mondo will protect its name n customers will just be customers. Still not happy at all. I would never recommend them at all.
Mondo
Mondo's reply11 Jan 2023, 14:37
Official