DISGUSTED

I am utterly disgusted with Mondo Mobile and TELKOM

I received a sim card in April 2018 and decided to cancel it within 2 days after delivery. I called Mondo requesting their address in order to courier the sim card back to them and was told I should not open the sim card and in that way it will not be activated and they will cancel it on their side.

From May 2018 to date, Telkom has been debiting my account. I have never opened the sim card and used it. I have called Mondo to complain and have been sent from pillar to post. Its now months and I am told my account was never cancelled. Whenever I call Mondo they refer me to Telkom and vice versa. What happened to the "our calls are recorded"?

On Monday, I called Mondo and was told my account was finally cancelled and I should contact Telkom for refund. I called Telkom and they told me my account is not cancelled and I should note that I will be charged for a cancellation fee. How can I be charged for cancellation fee for a sim card that I have never even open or active? As far as i know the sim card was cancelled in less than 7 days after I received it.

I want Mondo to sort this mess as I paying for a sim card I never activated. Mondo, even confirmed that the sim card was never used.

I want Telkom and Mondo to stop debiting my account and refund me.