TE
Taufeeqah E
1 reviews | Active since Jan 2018
15 Jan 2018, 09:04
Disgusted
I am completely disgusted with mondo mobile when we took up a contract we we stated we would get R110 airtime 1gig day and 1 gig night as well as 30 gigs nd this contract was taken up in November I have contacted the call center and have recievd response bt up until today it has not been sorted mtn blames mondo mobile and mondo is blaming mtn no one wants to take responsibility for this! They debit every single month bt our 30 gig as promised has never been recieved I hope when mondo mobile sees this they contact me they call center are pathetic and so is mtn I have contacted my lawyers nd further steps will taken to lie and manipulate and desieve ur clients is beyound disgusting!!! They have ignored all emails sent to them and nothing has been done with regards to this
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Replies (6)
Mondo's replyOfficial
15 Jan 2018, 10:09Good Morning Taufeeqah
We apologise for any inconvenienced caused, we did attempt to contact the contract holder on *** however we are unable to reach him.
We will continue until contact is made.
Kind regards
Mondo Mobile Customer Care
***
Best regards,
Mondo's reply15 Jan 2018, 10:09
Official
Good Morning Taufeeqah
We apologise for any inconvenienced caused, we did attempt to contact the contract holder on *** however we are unable to reach him.
We will continue until contact is made.
Kind regards
Mondo Mobile Customer Care
***
Best regards,
TE
Taufeeqah E's updateReviewer Update
15 Jan 2018, 10:16No u have not tried and contact him. We have requested that you give a call on my contact number nd I haven't received anything yet and also just to clarity on that I have sent a message on messenger as well on the 3rd January and no one rep**** so Pls do not lie about this cz I have all. Proof with regards to this and the lies we haven't received any reference as well just to let u know I want this sorted out asap please contact on my cellphone ********** 451 as we have requested when we spoke tk the the consultant I will attach all messenger right here!
TE
Taufeeqah E's update15 Jan 2018, 10:16
Reviewer Update
No u have not tried and contact him. We have requested that you give a call on my contact number nd I haven't received anything yet and also just to clarity on that I have sent a message on messenger as well on the 3rd January and no one rep**** so Pls do not lie about this cz I have all. Proof with regards to this and the lies we haven't received any reference as well just to let u know I want this sorted out asap please contact on my cellphone ********** 451 as we have requested when we spoke tk the the consultant I will attach all messenger right here!
TE
Taufeeqah E's updateReviewer Update
15 Jan 2018, 10:17My message was read and that was it it's the 15 January from November when we have tried calling and have this sorted bt nothing I don't see why I sud call u when it's an error on ur side
TE
Taufeeqah E's update15 Jan 2018, 10:17
Reviewer Update
My message was read and that was it it's the 15 January from November when we have tried calling and have this sorted bt nothing I don't see why I sud call u when it's an error on ur side
TE
Taufeeqah E's updateReviewer Update
15 Jan 2018, 10:17My message was read and that was it it's the 15 January from November when we have tried calling and have this sorted bt nothing I don't see why I sud call u when it's an error on ur side
TE
Taufeeqah E's update15 Jan 2018, 10:17
Reviewer Update
My message was read and that was it it's the 15 January from November when we have tried calling and have this sorted bt nothing I don't see why I sud call u when it's an error on ur side
TE
Taufeeqah E's updateReviewer Update
15 Jan 2018, 11:51Again just read this morning nd no response or an apology
?
TE
Taufeeqah E's update15 Jan 2018, 11:51
Reviewer Update
Again just read this morning nd no response or an apology
?
Mondo's replyOfficial
15 Jan 2018, 15:40Good Afternoon Taufeeqah
We apologise for the delay in response as we attempted to contact your spouse (Contract holder).
As per conversation, feedback will be provided shortly.
Kind regards
Mondo Mobile Customer Care
***
Best regards,
Mondo's reply15 Jan 2018, 15:40
Official
Good Afternoon Taufeeqah
We apologise for the delay in response as we attempted to contact your spouse (Contract holder).
As per conversation, feedback will be provided shortly.
Kind regards
Mondo Mobile Customer Care
***
Best regards,