Disfaction

Good evening

Attention senior management of mondo

I hope this email finds you well.

Let me first star by saying I'm very disappointed. In the kindy of service you are providing to me.

I received a call form mondo. Offering me a cellphone contract which it come with a WiFi router. Which I did not even call monda for it their called me.

I agreed to take the cell phone contract with you which was a great deal. The funny part is that I was not given the full information of the contract.

One of the reasons is I was not told about the prorate and I really fall to understand why should I pay for it the one. Two the wifi router. I was told that I have a Telcom Hotspot and that not true. I even went to north gate mall told them that I can't contect to the Internet. The ladly at the Telcom shop told me the mondo has given me a red flag. She even said before you sell a WiFi route to a client they should cheak that the is a hostspot where I'm. Three I was not told that I would be charged for the paper work. That I was not told about it.

I don't really know how many time I have called mondo one of your consultant even opened a call Ref number is 19606

Here is the details the person call me offering a cellular deal.

Ref

Michael pillay 5742 38888

I hope to hear from you soon and mondo will be able to resolve my issue with mondo.

Kindly regards

Katleho mofolo

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Email:, **********