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Khutso M

1 reviews | Active since Aug 2021

03 Aug 2021, 09:06

Dischem and checkers vouchers

I received an sms from mondo saying if i pay my contract before August i will receive a checkers or dischem voucher which i payed before august then after 2 days I received an sms stating that i must enjoy my checkers nd dischem voucher which i dd not receive

0
Replies (17)
Mondo
Mondo's reply03 Aug 2021, 09:16
Official
Hi Khutso,
 
Thank you for taking the time to write to us about your voucher query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is: RCO129346
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply04 Aug 2021, 12:20
Official
Hi Khutso,
 
Please note that our team has attempted contacting you with regards to the above query however we haven't been successful.

Kindly advise what is the best possible time to contact you.
 
Regards,
 
The Mondo Team 
KM
Khutso M's update05 Aug 2021, 09:59
Reviewer Update
On which number did you contact me i ddnt receive any col or missed call if the *** dsnt go thru call ***
Mondo
Mondo's reply05 Aug 2021, 10:06
Official
Hi Khutso,
 
Please email us your proof of payment in order to escalate your voucher query to the relevant department.

We will revert with feedback.
 
Regards,
 
The Mondo Team 
KM
Khutso M's update05 Aug 2021, 10:13
Reviewer Update
I just did
Mondo
Mondo's reply05 Aug 2021, 10:25
Official
Hi Khutso,
 
We have received your email.

Our team will keep you updated on the progress of this.
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply12 Aug 2021, 14:23
Official
Hi Khutso,  
Please note that our team has attempted contacting you with no success.

Kindly note that the team has confirmed that the voucher was sent to your phone on 05-08-2021.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

We will revert with feedback.
 
Regards,
 
The Mondo Team 
KM
Khutso M's update16 Aug 2021, 14:15
Reviewer Update
I don’t know what games you’re consultants are playing coz i have not received any call nor missed call from them and even the voucher. They must just cancel my contract and pay it off with that voucher...
Mondo
Mondo's reply16 Aug 2021, 16:36
Official
Good day,

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
KM
Khutso M's update25 Aug 2021, 13:45
Reviewer Update
Its been a month with no response or any sort of resolving this issue and you expect me to trust you with my account and money? Wat kind of ****ery is this?
Mondo
Mondo's reply26 Aug 2021, 10:26
Official
Good day,

Please note that a follow up has been sent to the relevant team.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
KM
Khutso M's update27 Aug 2021, 10:02
Reviewer Update
If they really did sent the voucher I don’t think it will take them a month to confirm.. and it’s Month end already you expect me to pay?i think it’s tym i take this to social media with a #mondo must fall
Mondo
Mondo's reply27 Aug 2021, 10:05
Official
Good day,

Please note that our consultant will be in contact with you regarding the above.

Regards,

The Mondo Team
KM
Khutso M's update27 Aug 2021, 10:50
Reviewer Update
They better if not m taking it to social media
Mondo
Mondo's reply27 Aug 2021, 17:02
Official
Good day,

We do apologize for the delay.

Regards,
The Mondo Team
KM
Khutso M's update02 Sept 2021, 08:30
Reviewer Update
Hello
Still have not been contacted
Mondo
Mondo's reply02 Sept 2021, 14:18
Official
Good day,

Trust you are well.

Please note that an email has been sent with the voucher link & details.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,
The Mondo Team