MS
Masego S
1 reviews | Active since Mar 2020
25 Jul 2022, 15:04
Disappointing Service
This is really frustrating
I app**** 3 weeks ago for a cellphone and it was pre-approved. The application was not finalized as I did not have my banking details with me.
I am told that the sales team will call me to arrange for delivery and to update my banking details but they haven't.
This is really disappointing!!Your communications really poor!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
25 Jul 2022, 15:23Good day Masego,
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO247803.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO247803.
Regards,
The Mondo Team
Mondo's reply25 Jul 2022, 15:23
Official
Good day Masego,
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO247803.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO247803.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Jul 2022, 14:33Hi Masego,
Trust you are well.
Please note that the reason as to why you did not receive a call from the sales team yet is due to no profile being on MTN's new system.
Due to limited access to the MTN system, we are unable to proceed with an application.
You may reapply for a deal at an MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the reason as to why you did not receive a call from the sales team yet is due to no profile being on MTN's new system.
Due to limited access to the MTN system, we are unable to proceed with an application.
You may reapply for a deal at an MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply26 Jul 2022, 14:33
Official
Hi Masego,
Trust you are well.
Please note that the reason as to why you did not receive a call from the sales team yet is due to no profile being on MTN's new system.
Due to limited access to the MTN system, we are unable to proceed with an application.
You may reapply for a deal at an MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the reason as to why you did not receive a call from the sales team yet is due to no profile being on MTN's new system.
Due to limited access to the MTN system, we are unable to proceed with an application.
You may reapply for a deal at an MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team