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Lillian F

1 reviews | Active since Dec 2022

23 Dec 2022, 10:25

Disappointing service

Service consultant give me wrong information. I canceled my contract with them. Very disappointing servise received from them.

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Replies (3)
Mondo
Mondo's reply23 Dec 2022, 10:51
Official
Good day Lillian,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. Once we have an update, we will advise you.

Your Case Number is: RCO322413

Regards,
 
The Mondo Team
Mondo
Mondo's reply06 Jan 2023, 12:45
Official
Hi Lillian,

Trust you are well.

Please note that your Telkom cancellation has been done.

Your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team
Mondo
Mondo's reply28 Apr 2023, 08:12
Official
Hi Lillian,

Thank you for taking the time to write to us about your Telkom cancellation query.

As per our records, the contract that was activated by Mondo has been cancelled.

You may contact Telkom on 081180 for any queries related to your bill and account, as we have limited access to the Telkom systems.

Case Number: RCO322413

Regards,

The Mondo Team