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Phindile M
1 reviews | Active since Oct 2020
18 Jan 2022, 09:49
Disappointing service
Started cellphone contract with Mondo in partnership with MTN in December 2021. Then on 4th Jan my application was approved with order number ***. Until today I haven't received my order. Then I started another application via mtn and a mondo consultant called me confirming the received my application but I have one already which I have received the order. Then we started again with the process for 2 phones now with order numbers *** and *** and while in the process of finalizing they hung up and no call back.
Helpful (0)
Replies (13)0
Replies (13)
Mondo's replyOfficial
18 Jan 2022, 09:57Good day Phindile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171010
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171010
Regards,
The Mondo Team
Mondo's reply18 Jan 2022, 09:57
Official
Good day Phindile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171010
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171010
Regards,
The Mondo Team
PM
Phindile M's updateReviewer Update
18 Jan 2022, 11:22Thanks for your response. When should I expect your call.
PM
Phindile M's update18 Jan 2022, 11:22
Reviewer Update
Thanks for your response. When should I expect your call.
Mondo's replyOfficial
18 Jan 2022, 15:46Hi Phindile,
Trust you are well.
You are welcome.
Please note that your query has been escalated to the sales team.
Kindly note that you should receive a callback within this week.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that your query has been escalated to the sales team.
Kindly note that you should receive a callback within this week.
Regards,
The Mondo Team
Mondo's reply18 Jan 2022, 15:46
Official
Hi Phindile,
Trust you are well.
You are welcome.
Please note that your query has been escalated to the sales team.
Kindly note that you should receive a callback within this week.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that your query has been escalated to the sales team.
Kindly note that you should receive a callback within this week.
Regards,
The Mondo Team
PM
Phindile M's updateReviewer Update
19 Jan 2022, 09:06Ok thanks. Kindly note I was approved for 2 phones. 2 P smart huawei 2021. Green and black colours.
PM
Phindile M's update19 Jan 2022, 09:06
Reviewer Update
Ok thanks. Kindly note I was approved for 2 phones. 2 P smart huawei 2021. Green and black colours.
Mondo's replyOfficial
19 Jan 2022, 12:37Hi Phindile,
Trust you are well.
You are welcome.
Please note that once the sales agent receives your enquiry, the sales team will be in contact with you.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that once the sales agent receives your enquiry, the sales team will be in contact with you.
Regards,
The Mondo Team
Mondo's reply19 Jan 2022, 12:37
Official
Hi Phindile,
Trust you are well.
You are welcome.
Please note that once the sales agent receives your enquiry, the sales team will be in contact with you.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that once the sales agent receives your enquiry, the sales team will be in contact with you.
Regards,
The Mondo Team
PM
Phindile M's updateReviewer Update
24 Jan 2022, 14:32Hi
I only received 1 cellphone order while I ordered for 2.
Your service is not good at all. I am waiting for the green phone
I only received 1 cellphone order while I ordered for 2.
Your service is not good at all. I am waiting for the green phone
PM
Phindile M's update24 Jan 2022, 14:32
Reviewer Update
Hi
I only received 1 cellphone order while I ordered for 2.
Your service is not good at all. I am waiting for the green phone
I only received 1 cellphone order while I ordered for 2.
Your service is not good at all. I am waiting for the green phone
Mondo's replyOfficial
24 Jan 2022, 15:24Hi Phindile,
Trust you are well.
Please note our team is currently looking into your query and will update you soon.
Regards,
The Mondo Team
Trust you are well.
Please note our team is currently looking into your query and will update you soon.
Regards,
The Mondo Team
Mondo's reply24 Jan 2022, 15:24
Official
Hi Phindile,
Trust you are well.
Please note our team is currently looking into your query and will update you soon.
Regards,
The Mondo Team
Trust you are well.
Please note our team is currently looking into your query and will update you soon.
Regards,
The Mondo Team
PM
Phindile M's updateReviewer Update
24 Jan 2022, 17:48I was not even notified whatsoever that I am not getting a second phone that I was also approved on. Please get back to me
PM
Phindile M's update24 Jan 2022, 17:48
Reviewer Update
I was not even notified whatsoever that I am not getting a second phone that I was also approved on. Please get back to me
Mondo's replyOfficial
24 Jan 2022, 17:50Hi Phindile,
Trust you are well.
Please note that a consultant will contact you for feedback.
Regards,
The Mondo Team
Trust you are well.
Please note that a consultant will contact you for feedback.
Regards,
The Mondo Team
Mondo's reply24 Jan 2022, 17:50
Official
Hi Phindile,
Trust you are well.
Please note that a consultant will contact you for feedback.
Regards,
The Mondo Team
Trust you are well.
Please note that a consultant will contact you for feedback.
Regards,
The Mondo Team
PM
Phindile M's updateReviewer Update
25 Jan 2022, 12:38When will a consultant call me
PM
Phindile M's update25 Jan 2022, 12:38
Reviewer Update
When will a consultant call me
Mondo's replyOfficial
25 Jan 2022, 16:21 Hi Phindile,
Trust you are well.
Please note that a consultant will contact you within tomorrow and provide an update.
Regards,
The Mondo Team
Trust you are well.
Please note that a consultant will contact you within tomorrow and provide an update.
Regards,
The Mondo Team
Mondo's reply25 Jan 2022, 16:21
Official
Hi Phindile,
Trust you are well.
Please note that a consultant will contact you within tomorrow and provide an update.
Regards,
The Mondo Team
Trust you are well.
Please note that a consultant will contact you within tomorrow and provide an update.
Regards,
The Mondo Team
PM
Phindile M's updateReviewer Update
26 Jan 2022, 15:53I haven't received an update.
You should not approve applications if you will not be able to provide
That's wrong. I won't allow my account to be debited once an update is provided
You should not approve applications if you will not be able to provide
That's wrong. I won't allow my account to be debited once an update is provided
PM
Phindile M's update26 Jan 2022, 15:53
Reviewer Update
I haven't received an update.
You should not approve applications if you will not be able to provide
That's wrong. I won't allow my account to be debited once an update is provided
You should not approve applications if you will not be able to provide
That's wrong. I won't allow my account to be debited once an update is provided
Mondo's replyOfficial
31 Jan 2022, 14:13Hi Phindile,
Trust you are well.
Please note that MTN has sent you an invoice for the order which you received, as the order is active.
Kindly note that the second order will begin after delivery is done.
We do apologize for the delay, however, we have sent a follow up to the sales team and we are currently awaiting feedback.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has sent you an invoice for the order which you received, as the order is active.
Kindly note that the second order will begin after delivery is done.
We do apologize for the delay, however, we have sent a follow up to the sales team and we are currently awaiting feedback.
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 14:13
Official
Hi Phindile,
Trust you are well.
Please note that MTN has sent you an invoice for the order which you received, as the order is active.
Kindly note that the second order will begin after delivery is done.
We do apologize for the delay, however, we have sent a follow up to the sales team and we are currently awaiting feedback.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has sent you an invoice for the order which you received, as the order is active.
Kindly note that the second order will begin after delivery is done.
We do apologize for the delay, however, we have sent a follow up to the sales team and we are currently awaiting feedback.
Regards,
The Mondo Team