Disappointing Experience with Mondo Mobile Contracts

I app**** for a mobile contract with Mondo on 26 July and, as of today, the process remains unresolved. Despite completing all required steps on my part in a timely manner, I have encountered ongoing delays and a lack of clear communication.

Customer service has been particularly poor. I’ve been repeatedly transferred between agents without consistency or follow-through, and each interaction has felt like starting the process over again. There appears to be no structured approach to resolving customer issues, which is frustrating and unproductive.

As a long-standing client, I had expected a more streamlined and professional experience. Unfortunately, that has not been the case. Based on this experience, I would find it difficult to recommend Mondo for MTN-related services.