FT
Faith T
1 reviews | Active since Feb 2021
17 Nov 2021, 16:38
Disappointing Bad Service
I app**** for a phone with you guys and spoke to a consultant on the 4th of this month and was approved and awaiting delivery last Wednesday a consultant called again saying my phone should be delivered on Friday or Monday...nothing from the courier guys. Then did a follow up today 16/11/2021 and was told the phone Is out of stock and application was cancelled yet wasn't notified. Was told should go through the process again of applying, this is *********** and very disappointed will not recommend Mondo to anyone Ever
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
17 Nov 2021, 16:40Hi Faith,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152711
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152711
Regards,
The Mondo Team
Mondo's reply17 Nov 2021, 16:40
Official
Hi Faith,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152711
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152711
Regards,
The Mondo Team
FT
Faith T's updateReviewer Update
18 Nov 2021, 11:58Still waiting for your consultants to call me back to know the status of my application if my package isn't delivered by tomorrow I think you can cancel it. Especially thinking that was offered but another company but declined contract due to my application with you guys now I am told I need to reApply and worse received an SMS saying I need to make a payment to get my Contract... and worried that you guys might do a debit for a phone that is not in my possession
FT
Faith T's update18 Nov 2021, 11:58
Reviewer Update
Still waiting for your consultants to call me back to know the status of my application if my package isn't delivered by tomorrow I think you can cancel it. Especially thinking that was offered but another company but declined contract due to my application with you guys now I am told I need to reApply and worse received an SMS saying I need to make a payment to get my Contract... and worried that you guys might do a debit for a phone that is not in my possession
FT
Faith T's updateReviewer Update
18 Nov 2021, 15:32Still waiting for your consultants to call me back to know the status of my application if my package isn't delivered by tomorrow I think you can cancel it. Especially thinking that was offered but another company but declined contract due to my application with you guys now I am told I need to reApply and worse received an SMS saying I need to make a payment to get my Contract...
FT
Faith T's update18 Nov 2021, 15:32
Reviewer Update
Still waiting for your consultants to call me back to know the status of my application if my package isn't delivered by tomorrow I think you can cancel it. Especially thinking that was offered but another company but declined contract due to my application with you guys now I am told I need to reApply and worse received an SMS saying I need to make a payment to get my Contract...
Mondo's replyOfficial
24 Nov 2021, 16:06Hi Faith,
Trust you are well.
Please note that your application which was done by Mondo reflects as cancelled.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your application which was done by Mondo reflects as cancelled.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply24 Nov 2021, 16:06
Official
Hi Faith,
Trust you are well.
Please note that your application which was done by Mondo reflects as cancelled.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your application which was done by Mondo reflects as cancelled.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team