Disappointed with MTN/Mondo's Online Application Process

I made an online application on the MTN website on the 5th of January 2025, which I now understand is handled by Mondo. The online response confirmed that I would receive a call from a sales agent and a confirmation email. However, as of today, I have not received any communication.

I followed up by calling Mondo on the 6th of January and again on the 7th of January. Both times, I was assured that a sales agent would contact me, and I was provided with a case number (RCO608357) on the 6th. On the 9th of January, I called again and was told the same thing: a sales agent would be informed to contact me.

When I expressed frustration about receiving the same response repeatedly with no action, I was then informed that the phone I app**** for is "out of stock."

This raises serious concerns: - If there is no stock, why was I able to successfully complete the application online? - What was the sales agent that would have called me supposed to do if the phone is unavailable? - Why was I kept waiting for several days with false promises of a callback and zero communication?

The lack of transparency and proper communication, both from MTN and Mondo, is unacceptable. This experience has been extremely frustrating and reflects poorly on the customer service and online application process.

Please address this issue