DK
DinRea K
1 reviews | Active since Apr 2020
27 Jul 2021, 17:58
Disappointed & regretting
What can i say after such a bad and frustrating experience. I regret the day i chose Mondo product. Mondo was the one at fault on this dispute and they never bothered to apologize, just a mere apology. I am highly disappointed!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
27 Jul 2021, 19:44 Hi Dineo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128716
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128716
Regards,
The Mondo Team
Mondo's reply27 Jul 2021, 19:44
Official
Hi Dineo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128716
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128716
Regards,
The Mondo Team
Mondo's replyOfficial
19 Aug 2021, 09:37Hi Dineo,
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply19 Aug 2021, 09:37
Official
Hi Dineo,
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team