PS
Palesa S
1 reviews | Active since May 2021
08 Jun 2021, 08:38
DISAPPOINTED CUSTOMER
I received a call from Mondo concerning a Wi-Fi package deal. the lady offered me a home Wi-Fi router on promotion and i took the deal. she advised that the deal is 100gb but when i called MTN i was advised the package is 30 gb. whenever i called i received different stories and the Wi-Fi router did not work.
i then returned the router and now the cancellation process is taking too long. whenever i call i get different stories, 7 working days,14 working days. this and that.
i am really not happy and very disappointed. it seems it is better to order directly from the store than on the phone
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Jun 2021, 14:30Hi Palesa
As discussed, we have escalated your query to the warehouse for the return reference number.
Once received the cancellation will be submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
As discussed, we have escalated your query to the warehouse for the return reference number.
Once received the cancellation will be submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
Mondo's reply11 Jun 2021, 14:30
Official
Hi Palesa
As discussed, we have escalated your query to the warehouse for the return reference number.
Once received the cancellation will be submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
As discussed, we have escalated your query to the warehouse for the return reference number.
Once received the cancellation will be submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
Mondo's replyOfficial
21 Jun 2021, 10:42Hi Palesa
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
Mondo's reply21 Jun 2021, 10:42
Official
Hi Palesa
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
Mondo's replyOfficial
23 Jun 2021, 14:01Hi Palesa,
As discussed, please note that MTN has advised that your line is deactivated.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed, please note that MTN has advised that your line is deactivated.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply23 Jun 2021, 14:01
Official
Hi Palesa,
As discussed, please note that MTN has advised that your line is deactivated.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed, please note that MTN has advised that your line is deactivated.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team