HM
HOPE M
1 reviews | Active since Aug 2021
14 Aug 2021, 22:01
disappointed
bad services, since from the 4th of august application stuck on admission fee will be debited soon. call to cancel the application you will hold until you run out of airtime.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
16 Aug 2021, 08:20Hi Busani,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO130711
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO130711
Regards,
The Mondo Team
Mondo's reply16 Aug 2021, 08:20
Official
Hi Busani,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO130711
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO130711
Regards,
The Mondo Team
Mondo's replyOfficial
18 Aug 2021, 10:24Hi Busani,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Telkom delivery is in progress.
Therefore, you may reject the package upon delivery and once the order is returned, your application will be cancelled.
Kindly note that a request for refund of the admin fee has been sent to our finance team and credit will reflect into your account at the end of next week.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Telkom delivery is in progress.
Therefore, you may reject the package upon delivery and once the order is returned, your application will be cancelled.
Kindly note that a request for refund of the admin fee has been sent to our finance team and credit will reflect into your account at the end of next week.
Regards,
The Mondo Team
Mondo's reply18 Aug 2021, 10:24
Official
Hi Busani,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Telkom delivery is in progress.
Therefore, you may reject the package upon delivery and once the order is returned, your application will be cancelled.
Kindly note that a request for refund of the admin fee has been sent to our finance team and credit will reflect into your account at the end of next week.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Telkom delivery is in progress.
Therefore, you may reject the package upon delivery and once the order is returned, your application will be cancelled.
Kindly note that a request for refund of the admin fee has been sent to our finance team and credit will reflect into your account at the end of next week.
Regards,
The Mondo Team
Mondo's replyOfficial
02 Sept 2021, 10:50Hi Busani,
Trust you are well.
We have found that you have received your Telkom credit for the admin fee.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom credit for the admin fee.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply02 Sept 2021, 10:50
Official
Hi Busani,
Trust you are well.
We have found that you have received your Telkom credit for the admin fee.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom credit for the admin fee.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team