SN
Sipho N
1 reviews | Active since Aug 2021
21 Aug 2021, 04:42
Disappointed
Hi there
Can i get Lezian Williams to call me as i can't get hold of him through your contact centres.
I am still waiting for feedback on the cancellation of the contract ***) as i was promised a credit refund to be processed yesterday but still no feedback or communication of any sort has been made regarding this issue.
I have sent countless emails to MTN & MONDO but no one cares to respond.
This issue has been dragging since February come on guys ☹️☹️☹️
Helpful (0)
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Replies (1)
Mondo's replyOfficial
25 Aug 2021, 13:14Hi Sipho,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132734
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132734
Regards,
The Mondo Team
Mondo's reply25 Aug 2021, 13:14
Official
Hi Sipho,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132734
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132734
Regards,
The Mondo Team