TK
Tanya K
1 reviews | Active since Feb 2022
05 Oct 2022, 18:36
Device collection
I took out a new contract with Mondo do not have lte coverage trying to cansel contract and get device collected no one has contacted me back very unhappy with service. The phone number is n
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Replies (8)0
Replies (8)TK
Tanya K's updateReviewer Update
05 Oct 2022, 18:39It costs me airtime as the call is not free
TK
Tanya K's update05 Oct 2022, 18:39
Reviewer Update
It costs me airtime as the call is not free
Mondo's replyOfficial
06 Oct 2022, 08:38Hi Tanya,
Thank you for taking the time to write to us about your MTN cancellation request.
Please note that as per our records, a collection request has been sent to the courier team.
Once your device is collected and returned to the warehouse, a cancellation will be submitted.
Case Number: RCO209792
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
Please note that as per our records, a collection request has been sent to the courier team.
Once your device is collected and returned to the warehouse, a cancellation will be submitted.
Case Number: RCO209792
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2022, 08:38
Official
Hi Tanya,
Thank you for taking the time to write to us about your MTN cancellation request.
Please note that as per our records, a collection request has been sent to the courier team.
Once your device is collected and returned to the warehouse, a cancellation will be submitted.
Case Number: RCO209792
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
Please note that as per our records, a collection request has been sent to the courier team.
Once your device is collected and returned to the warehouse, a cancellation will be submitted.
Case Number: RCO209792
Regards,
The Mondo Team
Best regards,
TK
Tanya K's updateReviewer Update
06 Oct 2022, 09:14It's almost 2 weeks and no courier has contacted me yet
TK
Tanya K's update06 Oct 2022, 09:14
Reviewer Update
It's almost 2 weeks and no courier has contacted me yet
Mondo's replyOfficial
06 Oct 2022, 14:16Hi Tanya,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
We have sent a follow-up on collection for the device that you received and we are currently awaiting feedback.
Have a good day.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
We have sent a follow-up on collection for the device that you received and we are currently awaiting feedback.
Have a good day.
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2022, 14:16
Official
Hi Tanya,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
We have sent a follow-up on collection for the device that you received and we are currently awaiting feedback.
Have a good day.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
We have sent a follow-up on collection for the device that you received and we are currently awaiting feedback.
Have a good day.
Regards,
The Mondo Team
Best regards,
TK
Tanya K's updateReviewer Update
06 Oct 2022, 15:11Tommorow morning 8 o clock
TK
Tanya K's update06 Oct 2022, 15:11
Reviewer Update
Tommorow morning 8 o clock
Mondo's replyOfficial
06 Oct 2022, 15:37Hi Tanya,
Thank you for the above response.
We will be in contact with you.
Regards,
The Mondo Team
Thank you for the above response.
We will be in contact with you.
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2022, 15:37
Official
Hi Tanya,
Thank you for the above response.
We will be in contact with you.
Regards,
The Mondo Team
Thank you for the above response.
We will be in contact with you.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
01 Nov 2022, 14:34Good Day Tanya,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply01 Nov 2022, 14:34
Official
Good Day Tanya,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
01 Nov 2022, 14:34Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,
Mondo's reply01 Nov 2022, 14:34
Official
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,