BN
BETTY N

1 reviews | Active since Sept 2014

17 Oct 2018, 16:25

Device and sim card card collected but the contract is still open and no explanation.

In August I was offered a deal by Mondo but they only delivered it on the 21 September and was activated 25 by 27 it was out of data and when I called they said the packages changes from time to time from Telkom that is why my subscription was lower and paying more than I agreed on and I decided to cancel the contract because to me that was *****, on the 2nd October by the 3rd October they sent someone to collect their property which I last used on the 26 Sept because on the 28th the data was already depleted, but still today the contract is still active not cancelled I called for answers no one have them, they collected their device sold to someone else and I will be paying for it because my debit date is 25/10/2018 and I don't even have a clue what will I be paying for, the data I used in September or my normal contract, I'm so frustrated I regret the day I answered their call because I will be not in this mess now. Please people don't respond to strange calls offering bogus deals if you want something go to cellular shops you will get what you signed for.

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Replies (3)
Mondo
Mondo's reply17 Oct 2018, 16:35
Official

Good Day Betty,

Thank you for raising your query with us.

Please note that we will be in contact with you shortly.

Kind Regards,

Mondo Team

BN
BETTY N's update21 Nov 2018, 11:00
Reviewer Update
Regarding my contract with Mondo/Telkom still fighting loosing battle because a month ago I received a message that the contract is cancelled and the debit order was adjusted but that was not true because they doubled amount and they called cooling me down promising to refund what was due to me which never happened and yesterday 20th Oct, a lady from Mondo called and confirm that Telkom has credited my account whatever was due to me and then I wanted proof still waiting. Remember this started in August, they delivered towards the end of Sept and activated 25, they collected their device on 3rd Oct, today is 21 Nov probably a debit will be going through again on 24th Friday .
Mondo
Mondo's reply29 Nov 2018, 11:58
Official
Good Day Betty,

As per your discussion with Kimona, your query has been resolved. Telkom has cancelled your contract and your credit was done on the 23-10-2018.

Should you have any further queries please call us.

Kind Regards,
Mondo Team