AS
Anel S
1 reviews | Active since Aug 2013
07 Jul 2021, 14:34
Despondent
I did my Second online application for an additional data contract with MTN 23 June. (Second application mind-you as per advise of Mondo consultant) Logic dictates that surely after 2x applications, numerous calls, countless sending of my supporting information….. Something should have happened by now? Every morning since 15th June I receive the same SMS to ‘upload my documents’ – done this so many times! Last request was for an ID clearance that was send the same day. Sooo - we wait for tomorrow morning’s SMS? Or change service provider and hope for the best???
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
07 Jul 2021, 14:38Hi Anel,
Thank you for taking the time to write to us about your query.
We sincerely apologize for inconveniences caused.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127121
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for inconveniences caused.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127121
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 14:38
Official
Hi Anel,
Thank you for taking the time to write to us about your query.
We sincerely apologize for inconveniences caused.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127121
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for inconveniences caused.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127121
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 16:44Hi Anel,
Please note that you will receive a call shortly.
Regards,
The Mondo Team
Please note that you will receive a call shortly.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 16:44
Official
Hi Anel,
Please note that you will receive a call shortly.
Regards,
The Mondo Team
Please note that you will receive a call shortly.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 16:49Hi Anel,
Trust you are well.
Please note that we have escalated for your MTN application to be finalized.
We will keep you updated of the progress of the MTN application.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated for your MTN application to be finalized.
We will keep you updated of the progress of the MTN application.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 16:49
Official
Hi Anel,
Trust you are well.
Please note that we have escalated for your MTN application to be finalized.
We will keep you updated of the progress of the MTN application.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated for your MTN application to be finalized.
We will keep you updated of the progress of the MTN application.
We do apologize for the delay.
Regards,
The Mondo Team
AS
Anel S's updateReviewer Update
16 Jul 2021, 08:53Still no feedback? Another week later....
AS
Anel S's update16 Jul 2021, 08:53
Reviewer Update
Still no feedback? Another week later....
Mondo's replyOfficial
16 Jul 2021, 09:07Hi Anel,
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Apologies for the inconvenience and thank you for understanding.
Regards,
The Mondo Team
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Apologies for the inconvenience and thank you for understanding.
Regards,
The Mondo Team
Mondo's reply16 Jul 2021, 09:07
Official
Hi Anel,
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Apologies for the inconvenience and thank you for understanding.
Regards,
The Mondo Team
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Apologies for the inconvenience and thank you for understanding.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jul 2021, 14:46Hi Anel,
Trust you are well.
Please note that we are currently working on your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently working on your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply21 Jul 2021, 14:46
Official
Hi Anel,
Trust you are well.
Please note that we are currently working on your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently working on your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Aug 2021, 12:50Hi Anel,
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply19 Aug 2021, 12:50
Official
Hi Anel,
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team