Delivey of Device

I ordered a phone online and got contacted by one of the MTN agents on the 17th of October to complete my contract application. I was approved and received an order ref number as well as an OTP.

I called MTN and Mondo seeking assistance and was helped by Shante (FROM MONDO) last week, she had told me that DSV would deliver the device before the 31st of October. I have not received a call or an SMS from DSV or MTN confirming the delivery.

I called DSV to try to track the package, but I was told that my order ref number was non-existent on their system. I have contacted the MTN customer care service but not much help has been provided regarding the delivery and status.

I would like to know the delivery status of my device. Please assist.