DW
Delon W
1 reviews | Active since Dec 2020
20 Apr 2022, 09:37
Delivery of Router
after service very poor and still waiting for my router started from 10 March after 10days as promised no delivery and still waiting and it is the 20th April already
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
20 Apr 2022, 09:38Good day Delon,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO210534
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO210534
Regards,
The Mondo Team
Mondo's reply20 Apr 2022, 09:38
Official
Good day Delon,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO210534
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO210534
Regards,
The Mondo Team
Mondo's replyOfficial
20 Apr 2022, 09:57Hi Delon,
Please note that the reason why you did not receive delivery yet, is due to a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate a request to the sales team to contact you and provide you with an alternate device.
Regards,
The Mondo Team
Please note that the reason why you did not receive delivery yet, is due to a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate a request to the sales team to contact you and provide you with an alternate device.
Regards,
The Mondo Team
Mondo's reply20 Apr 2022, 09:57
Official
Hi Delon,
Please note that the reason why you did not receive delivery yet, is due to a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate a request to the sales team to contact you and provide you with an alternate device.
Regards,
The Mondo Team
Please note that the reason why you did not receive delivery yet, is due to a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate a request to the sales team to contact you and provide you with an alternate device.
Regards,
The Mondo Team
DW
Delon W's updateReviewer Update
20 Apr 2022, 13:16Hi there thank you for feed back. Can you guys find out with MTN when they will be having stock
DW
Delon W's update20 Apr 2022, 13:16
Reviewer Update
Hi there thank you for feed back. Can you guys find out with MTN when they will be having stock
Mondo's replyOfficial
29 Apr 2022, 09:20Hi Delon,
Please note that we are unable to specify a turnaround time as to when stock will be replenished.
Regards,
The Mondo Team
Please note that we are unable to specify a turnaround time as to when stock will be replenished.
Regards,
The Mondo Team
Mondo's reply29 Apr 2022, 09:20
Official
Hi Delon,
Please note that we are unable to specify a turnaround time as to when stock will be replenished.
Regards,
The Mondo Team
Please note that we are unable to specify a turnaround time as to when stock will be replenished.
Regards,
The Mondo Team