ss
sipho.sebezo sipho.sebezo

1 reviews | Active since Jul 2016

20 Jul 2023, 09:44

Delivery of my parcel from MTN

The service is poor, yesterday I received a missed call from *** when I answered the call was dropped so I then checked the on true caller and it was DSV number. I called back and the phone rang until it dropped itself. This morning I received an email from them claiming they called me and my delivery was pushed to the 24, so I called the number they provided on the email and its only 9 numbers. These people are supposed to deliver my parcel to me and they're giving a runaround.

And their consultant called me on Tuesday afternoon to make delivery arrangements. I am really ****ed by this cause I will be at work on the 24. And I am using my airtime to call them. Yho I have never been treated in such a manner. 😡😡😡😡

That is my delivery number ***

0
Replies (1)
Mondo
Mondo's reply20 Jul 2023, 10:21
Official
Hi Sipho , 

Thank you for taking the time to write to us about your MTN query. 

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is: RCO421263

 Regards, 

he Mondo Team