KM
Koketso M
1 reviews | Active since Oct 2022
18 Nov 2022, 14:13
Delivery of Iphone 14 Pro
Today marks a full month without the device. I have been called by the iStore to collect the device after being placed on a waiting list a few weeks ago, but I passed on it because I was told that I would be receiving my order after 14 days. I am starting to regret that decision. I have received no communication from MTN regarding my order. I have read reviews of customers being debited before the delivery of their devices, and next week is the 25th, and I have a feeling the same thing that happened to them will happen to me.
It is getting ridiculous.
After posting this review I'm going to be told that I should be receiving a call from an MTN agent, and that will not happen.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
18 Nov 2022, 14:31Hi Koketso,
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
A request has been sent to the sales team to finalize the order.
Case No: RCO293262
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
A request has been sent to the sales team to finalize the order.
Case No: RCO293262
Regards,
The Mondo Team
Mondo's reply18 Nov 2022, 14:31
Official
Hi Koketso,
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
A request has been sent to the sales team to finalize the order.
Case No: RCO293262
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
A request has been sent to the sales team to finalize the order.
Case No: RCO293262
Regards,
The Mondo Team
Mondo's replyOfficial
18 Nov 2022, 14:55We have sent a request to the sales team. Once we receive feedback, we will advise you of the delay.
You will not be debited, as the contract is not delivered and activated.
You will not be debited, as the contract is not delivered and activated.
Mondo's reply18 Nov 2022, 14:55
Official
We have sent a request to the sales team. Once we receive feedback, we will advise you of the delay.
You will not be debited, as the contract is not delivered and activated.
You will not be debited, as the contract is not delivered and activated.
Mondo's replyOfficial
18 Nov 2022, 15:13You are welcome.
The above has been noted.
The sales team will be in contact with you and will confirm the device.
The above has been noted.
The sales team will be in contact with you and will confirm the device.
Mondo's reply18 Nov 2022, 15:13
Official
You are welcome.
The above has been noted.
The sales team will be in contact with you and will confirm the device.
The above has been noted.
The sales team will be in contact with you and will confirm the device.
Mondo's replyOfficial
18 Nov 2022, 15:19Within today or on Monday
Mondo's reply18 Nov 2022, 15:19
Official
Within today or on Monday
Mondo's replyOfficial
18 Nov 2022, 15:22You are most welcome Koketso :)
Thank you, may you have a great weekend :)
Thank you, may you have a great weekend :)
Mondo's reply18 Nov 2022, 15:22
Official
You are most welcome Koketso :)
Thank you, may you have a great weekend :)
Thank you, may you have a great weekend :)